SWOT Analysis Case Study
Strengths Weaknesses Opportunities and Threats or SWOT analysis may be one of the oldest techniques in the book, but it still brings results if it is done right. Unfortunately this is not often the case.
Meeting Facilitators International has facilitated hundreds of these sessions and we find that by making some changes to how the analysis is created, we can make this old standby even better.
Strengths and Weaknesses
We see three problems when we look at the lists of strengths and weaknesses that our clients show us from previous sessions. The first is that the lists are rarely ranked in any kind of priority sequence. The second is that the wording is usually so broad that it is hard to know just exactly what the strength is. (e.g. Our People, I am sure you have great people but what is the strength? Is it there ability to come up with innovative solutions to problems, is it there ability to develop and maintain strong relationships with customers, and partners, or …?) And the third problem is that there is no linkage from these lists back to anything else, the lists were brainstormed by some group and exist in a vacuum.
By changing the basic approach all three problems can be eliminated. There are two different facilitation approaches that we will use depending on the situation.
1st Facilitation Approach to Strengths and Weaknesses
The first approach is based on a technique called Appreciative Inquiry. This approach is our preferred approach for non profit organizations or for functional units of a larger organization.
To identify the strengths of the organization we have everyone at the planning session take turns relating short stories describing a recent success or accomplishment of the organization. Once each story has been told the entire group then discusses the story to identify the key contributing factors to the success or accomplishment (i.e. strengths) As the facilitator we push the group to be specific as they describe the key differences that made the difference. Once all of the stories have been told we then prepare a combined list of strengths and priority rank this list. (We do this with a multivote. In a multivote each person would be asked to pick the top five strengths from a list of twenty. By simply counting up the number of top five votes each strength receives we can rank the list.) Having addressed accomplishments and strengths we then do the same for disappointments and weaknesses.
At the end of this process we have a well defined, priority ranked list of specific strengths and weaknesses that can be illustrated by the recent accomplishments and disappointments of the organization.
2nd Facilitation Approach to Strengths and Weaknesses
The second approach we use is more of a competitive approach and is our preferred approach for strategic business units or entire companies. The process starts by identifying all of your major competitors and putting them on a ladder with the market share leader on top. We then discuss what each organization is known for — e.g. low cost aggressive sales, high quality high touch etc. Next we discuss who is winning share and why and who is losing share and why. We also discuss the broader competition including regional players or “mom and pop” operations and how they get sales.
Once we have these “Snapshot” profiles we then discuss the strengths and weaknesses of each member of the group. The key is that the strengths should be unique or nearly unique to an organization. What we find is that people are far more rigorous in what they will attribute as a strength to an organization when they have to compare it with all of their competitors then they are when they just look at their own organization.
If the list of strengths for any of the companies becomes too long we will once again priority rank it, but this is rarely an issue. Once we have the Strengths and Weaknesses of all the competitors we have set ourselves up for some very interesting next steps. One of our favorites is to play some war games where people are assigned to the competitors and are asked to grow at the strength of their own company. (This is part of how we do threats…)
Facilitation of Opportunities
Identifying opportunities can be more straightforward. People spend a lot of time thinking about this and the first thing we want to do is capture all of that thinking. A straightforward brainstorming approach works well here. If we have done an Environmental Scan we will extend the brainstorming to include ways to benefit from the major Political, Economic, Social, Technological and Competitive trends identified. We will also go back to the Strengths and Weaknesses just identified to see how we can leverage the strengths and mitigate the weaknesses. If we have done a “Win Loss” analysis we will work with this as well build the lessons learned into the opportunities list. We will also do the same if we have done a customer segmentation to identify your most attractive and least attractive customers. And finally we will go back to the vision of success if we have completed one for further inspiration as to future opportunities. Having completed all of this we will have far more opportunities than we can pursue so we go into a priority ranking exercise. We use a variety of tools here depending in part on what else has already been accomplished with respect to strategy or to higher level goals and objectives.
Facilitation of Threats
Threats are another area where we have revised our approach significantly. We use two techniques here, one to identify external threats and one to identify internal threats. The external threats analysis is based on “war games” where we have members of the planning team develop strategies for competitors that we have selected. The internal threats analysis is based on a “pre-mortem” where people are told that the organization failed to accomplish all of its goals and that they are to use their knowledge of the organization and the environment to explain what went wrong and why.
For more details on this and our entire approach to strategic planning why not contact us?
From Our Clients
“Over the past five or six years we have worked with Bruce more than a dozen times as a focus group moderator for our pharmaceutical and medical device clients. The clients are always impressed with how quickly Bruce picks up challenging concepts and how easily he communicates them. The high-quality feedback and insight he draws from the focus group participants is what we are all looking for. Bruce’s track record in exceeding client objectives makes me extremely comfortable recommending him to any of our clients regardless of therapeutic area.”
“We wanted to find somebody unbiased, with no agenda, who could lead the retreat and pull in all points of view. Bruce did this and more. He brought some clever ways to make sure that we fully explored our ideas and he forced the discipline of setting priorities and of committing to an action plan. We have now used him three years in a row since everyone sees the value he adds and trusts his process.”
Mary Todd Peterson